Orders

Q : Do I need to have an account to place an order?
A : You are welcome to place an order as a guest, but you will have a quicker checkout process when you have an account with us, keeping you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available. Plus, users with accounts are eligible to receive updates on promotions and special product releases.

Q : Where is my order?
A : Once your order has been placed, you will receive an email confirming your order. Once your order has been processed and packed, we will provide you with a shipping confirmation email that includes a tracking number. You will receive a final confirmation email upon delivery of your order.

Q : Where is my order being shipped from?
A : Your order will be processed from Turangga, Kec. Lengkong, Bandung City.

Q : How do I edit or cancel my order?
A : If you need to make changes to your order or something about your order was incorrect, please contact our customer service by Whatsapp to +62 812-1274-1632 as soon as possible. For all other cancellation requests, our online customer service department is available Monday – Friday, 9 AM to 5 PM WIB.